Sales Management
Sales representative can track and share opportunities, manage and up sell into existing accounts, coordinate activities across teams, monitor pipeline stages through dashboards, work offline through our mobile solutions and collaborate through integration with Microsoft Outlook and other groupware applications
Multi Channel Management
Manage leads from multiple marketing campaigns, build and track marketing campaigns, manage multiple email marketing offers, and ensure marketing and sales reps have to up-to-date information necessary to close the deal. With Sugar, companies are more confident about how their marketing dollars are spent and how campaign activities drive the top-line.
Support Management
Allows companies to have the confidence that customer cases will be handled quickly and effectively. Sugar customer support centralizes customer service requests across channels to allow companies to diagnose bugs, share knowledge, assign and escalate customer issues to resolution. Better customer support with Sugar drives repeat sales and lasting customer relationships.
Reports Management
Managers can monitor business performance across customer segments, marketing campaigns, sales opportunities and customer satisfaction levels. Charts can be customized to meet the individual roles of users or to track key metrics across the organization. Underlying the reports is that actual data, so managers can drill down and explore the opportunities shaping the entire business.
Collaboration
Manage activities and projects, share documents, and integrate third-party information into Sugar with content syndication. Sugar collaboration streamlines common tasks and promotes more effective communication with employees and customers.
Platform
Allows administrator and developers create powerful business processes quickly and easily. Simple yet powerful workflow tools give the user the ability to create and enforce business rules.
